Senior Customer Support Partner Digital Health (Gosford)

Senior Customer Support Partner Digital Health An exciting opportunity exists for an experienced ICT professional to join our Digital Health Services team as a Senior Customer Support Partner. This hands-on leadership role sits at the frontline of Digital Health, delivering responsive and high-quality end user support across computers, peripherals, clinical and corporate applications, and mobile technologies. Employment Type : Permanent Full Time Position Classification : Health Manager Level 2 Remuneration : $
- $ per week Hours Per Week : 38 Requisition ID : REQ Where you'll be working

Gosford and Wyong Hospitals. What you'll be doing In this role, you will provide operational leadership within Digital Health
- Customer Support, taking accountability for the effective day-to-day management of Incident and Request queues to ensure issues are prioritised, resolved and escalated in line with service expectations and operational needs. You will act as a key escalation point for complex or high-impact issues, working closely with technical teams, vendors and service partners to restore services and minimise disruption to clinical and corporate operations. You will support the delivery of operational and site-based projects, including technology refreshes, local improvements and service changes, coordinating activities with Digital Health, clinical and operational stakeholders to ensure smooth implementation and minimal impact to end users. A solid focus of the role is building and maintaining trusted relationships with stakeholders, enabling you to understand service requirements, manage expectations and continuously improve service delivery outcomes. You will contribute to service innovation and continuous improvement by identifying opportunities to streamline workflows, improve processes and uplift team capability. This includes using operational insights, customer feedback and performance data to enhance the end user experience, promote consistent and efficient ways of working, and support the ongoing maturity of Customer Support services across the Local Health District. People of Aboriginal and/or Torres Strait Islander background are encouraged to apply. Candidates will need to meet the following criteria:
- Exceptional time management and organisational skills particularly around conflicting priorities and the ability to problem solve creatively to achieve optimum outcomes.
- Experience in the deployment and management of desktops, laptops, tablets, and other customer equipment.
- Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating in crisis situations prioritisation, and completing tasks to deadlines. Applications Close: 15 May 2026 Tentative Interview Date : Week Commencing 18 May 2026 NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r7for