Customer Resolutions Officer (Greenway)

**Customer Resolutions Officer**
- Fixed Term, Full Time (2 year Opportunity)
- $105,418 + 16% Superannuation
- Free parking and gym membership

**About the role**: Evoenergy has an exciting opportunity for a Customer Resolutions Officer within our Customer Delivery team.

This role involves a dynamic combination of customer interaction, compliance management, and stakeholder collaboration to ensure effective resolution of customer feedback and claims. The Customer Resolutions Officer will play a key role in managing customer relations and maintaining the company's reputation by providing efficient and effective resolutions.

**Key responsibilities**:

- Manage the registering, tracking, investigation, and resolution of customer feedback and keeping customers informed within designated compliance timeframes.
- Maintain complaint handling procedures to ensure compliance to legislative requirements.
- Investigate and manage general Evoenergy claims to ensure balanced outcomes for the customer and the organisation.
- Develop and maintain key stakeholder relationships both internal and external to influence and negotiate the best possible outcomes for customers and Evoenergy.
- Access customer and property data to produce formalised customer notification letters.
- Other duties within the employee's skill, competence and training.
- Relevant experience in customer service management, communications, business administration or similar is essential.
- Significant experience balancing priorities whilst continuing to meet the expectations of our customers.
- You are IT savvy, with experience in Microsoft Office suite.
- You have well developed communication skills both verbally and in writing as well as a high level of attention to detail.
- Takes active steps to ensure the safety of colleagues and our community, championing a safe, inclusive, and respectful workplace.

**About Evoenergy**

We own, maintain and operate the electricity distribution network in the ACT and the gas network in the ACT and parts of NSW. We supply safe, reliable and cost-effective electricity to over 200,000 residential and business electricity customers, and over 140,000 gas customers.

At Evoenergy, we’re focused on safety, reliability, innovation and sustainability. We boast a positive safety culture that encourages and inspires, because the work we do matters to thousands of Canberrans.

**Thinking of moving in Canberra?**

The ACT is Australia's best kept secret. Canberra’s location offers easy access to the South Coast and snowfields, making it perfect for an outdoor and adventure-based lifestyle. We will support your cost to relocate. Learn more about the territory here.

**Applications Close: 8/6/2026**

**Please Note we anticipate a large number of applicants for this role and may close this advertisement earlier than the planned close date. Apply on Kit Job: kitjobau.com/job/3ra41u