Medical Receptionist and Administrative Assistant …, Balaclava Road

PRIMARY DETAIL- Salary Package: $62,414 p.a (pro-rata). + 11.5% super- Appointment Type: Permanent, Part-time hours across 4 days a week (Monday-Thursday), open to 0.6 FTE to 0.8 FTE hours- Be part of a University-owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged

MQ Health is seeking a motivated individuals to work in dynamic, fast-paced environments as a Medical Receptionist and Administrative Assistant. The role will be responsible for the provision of high-quality administrative support services for specialist at MQ Health. You will work as part of a team to ensure a high-quality patient experience, enabling the MQ team to a run an efficient and professional practice. The role requires a firm commitment to excellent customer service, patient-centred care and attention to detail.

If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role!

We are seeking an Administration Assistant who is available to work part time hours across 4 days a week schedule (Monday to Thursday, no weekend work).

Key Accountabilities include (not limited to):
- Providing customer service, making appointments and answering enquiries from patients and medical practitioners- Ensuring accurate data entry of patient information into the patient management system- Organising patient surgical/hospital quotes- Assist in managing diaries- Preserving confidentiality and privacy of all patient information and records- Processing Medicare, Private Health Fund and Third Party billings- Communicating, liaising and coordinating duties with other administrative and reception staff.- Reconciling end-of-day cash/EFTPOS and undertaking associated banking tasks- Payment Plan management and debt recovery

About You

You will be an enthusiastic and skilled individual who enjoys interacting with customers/patients to provide excellent customer service in each and every interaction. You will have previous reception/administration or customer service experience. You will enjoy working in a lively environment with excellent organisational skills and the ability to prioritise work while maintaining a high level of accuracy.

About Us

At MQ Health, we're passionate about recruiting talented individuals who share our vision for patient-centred care. We offer a number of professional development opportunities for our staff who want to progress their careers and learn new skills. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research.

MQ Health's integrated approach delivers holistic patient care and treatment informed directly by world-renowned research and continuous learning for improved patient outcomes, enhanced student experiences and more and better research.

We offer fabulous Employee Benefits including:
- Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us- Corporate private healthcare rates- Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate

To Apply

To be considered for this position, demonstrate in your resume and a 1-page cover letter that you possess: Essential- Demonstrated reception/administration or customer service experience.- Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients and families.- Demonstrated commitment to a high level of customer service delivered in a professional manner at all times.- Robust problem-solving skills with a proactive approach to challenges.- Excellent organisational, time management and attention to detail skills- Ability to work effectively as part of a team or individually as required.- Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.

Desirable- Experience in a general or specialist medical practice or hospital setting- Competency in health-related software packages

Role Specific Conditions- Immunisation screening-
- Criminal History Check

Role-specific enquiries: Please contact Susan Lee at

General enquiries: Please contact Bill Egarchos at

Closing date: Sunday, 1st June 2025 at 11:59 PM
- Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights._

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Applications Close: 01/07/2025 11:59 PM

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