Customer Service Officer (Hallam)

2025 Bodyshop Award Winner
- Best Workplace (MSO)
- Permanent position, Monday to Friday
- no weekends!
- Welcoming team, modern technology

RMA Hallam is a spacious and well-maintained workshop, equipped to handle everything from minor repairs to major projects. Our friendly and professional team of nine includes both long-standing and newer members, all working together to deliver high-quality results. With advanced equipment including two spray booths and Car-O-Liner systems, we’re set up for success.

Our collaborative team takes pride in providing top-notch repair services. Conveniently located, the workshop offers easy access and ample on-site parking for staff.

**The Opportunity**: We have an exciting opportunity for Customer Service Officer to join the team at RMA Hallam

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**

- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Advantages**

- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places _**

Video Apply on Kit Job: kitjobau.com/job/3qubc0