Customer Liaison Supervisor (Narre Warren)

Join one of Australia and New Zealand’s most customer centric retail groups
- Accent Group. With a portfolio of over 900 stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes
- we’re shaping the future of retail. At Accent Group, we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!) At Sports Direct, we’re more than just a sports retailer
- we’re a destination for the latest performance gear, activewear, and sporting essentials. As part of the Frasers Group, we’ve built our reputation on offering leading global brands at unbeatable value, creating an energetic shopping experience for athletes, fitness enthusiasts, and everyday customers alike. With a fast-paced and dynamic store environment, every day is about delivering great products, great service, and a great experience At Sports Direct, we’re passionate about delivering the ultimate customer experience. We’re looking for a Customer Liaison Supervisor to be the friendly face at the front of our store
- welcoming customers, resolving challenges with confidence, and making sure every visit feels safe, positive, and memorable. **What you’ll be doing**:

- Be a visible, welcoming presence at the front of the store.
- Manage escalations, customer complaints, and inappropriate behaviour with calm authority.
- Conduct bag checks and monitor for potential theft, escalating incidents to Centre Management or police where required.
- Take the lead in emergency response situations, ensuring safe practice at all times.
- Role model professionalism and act as the go-to support when challenges arise.

**What you’ll bring**:

- Proven conflict-resolution skills and the ability to stay composed under pressure.
- Strong communication and decision-making abilities.
- A customer-first mindset balanced with a focus on safety and risk management.
- Experience handling complaints and difficult conversations with confidence.
- Personable, approachable, and a natural role model for others.

Why join us?
- Step into a frontline role where every day brings variety and purpose.
- Play a critical part in maintaining a safe and secure environment for customers and team members.
- Develop valuable security, incident response, and leadership skills.
- Enjoy the flexibility of a part time ole, with full training provided.

If you’re confident, resilient, and ready to be the steady hand in challenging situations
- we want you on our team. We're ideally looking for people available a minimum of 22.5 hours throughout the week. At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment workplace where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people. Apply on Kit Job: kitjobau.com/job/3qzf90