Field Customer Service Representative (Hallam)

We're looking for a Field Customer****Service Representativein Hallam, VIC, with a robust background in customer service, relationship building, and sales, particularly in planned maintenance servicing of equipment. The ideal candidate will have an eye for detail, a willingness to learn, and the ability to manage multiple tasks while delivering service that exceeds customer expectations. Why work for United?
- ???? 5 days anniversary leave on top of your 4 weeks
- ???? Flexibility to work a 4 weekly day off or a 9-day fortnight if you choose
- ???? Career Growth:Training, development, and opportunities to advance
- ???? Outstanding Perks:United Rewards = employee discounts you'll actually use
- ???? Strong & Stable:Be part of a national company with over 40 years of history Key Responsibilities
- Promote and sign up new PMP service/maintenance schedules/ workshop repairs
- Approach potential customers with the aim of increasing customer base and turnover
- Visually inspect and report on the condition of customer equipment on site and identify retail opportunities
- Pursue Service Department business development opportunities, manage customer enquiries, and prepare equipment repair quotations
- Follow up on quotations to secure repair work and drive successful outcomes
- Liaise with existing customers to ensure satisfaction with services and facilities
- Provide a central point of contact for customer service
- Visual inspection and reporting of damage to hire fleet vehicles
- Customer analysis and rediscovery
- Assisting customers to ensure their equipment needs are met and maintained
- Manage cold call cycle program About You
- Strong customer service skills with a professional approach
- Mechanical aptitude or trade qualification is advantageous, but not essential
- Professional and courteous communication
- Proficient in Microsoft Office
- Excellent written, verbal, and interpersonal skills
- Effective time management and task prioritisation
- Strong teamwork and work ethic About United Join one of Australia's largest privately-owned forklift and access equipment companies, a respected industry leader with a strong national presence and an exciting future. With over 500+ employees, 16 branchesacross the country, and exclusive dealership rights for global brands like Caterpillar, Konecranes, and Haulotte, we're proud to be at the forefront of our industry and continuing to grow. Explore more at Please note due to high application volumes, only shortlisted candidates will be contacted. Apply on Kit Job: kitjobau.com/job/3r3e47