Operations Manager After Sales & Delivery Narre Warren

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Own the operation after the sale. Make it run like it should.

Shed Bonanza delivers around 700 garages, farm sheds, carports and barns across Victoria every year. We turn over approximately $15M annually and we're growing fast. We need the right person to own our after-sales operation end to end.

From the moment a customer signs a contract to the day their shed is installed and signed off — that's your world.

The role

You'll own everything after the sale:

Lead a team of Project Coordinators, a Permits Specialist and a Contracts Coordinator Own the building permit pipeline from lodgement through to council approval Coordinate engineering assessments and manage our external engineering partner Own delivery scheduling across all four locations — zero missing deliveries, zero assembly days without materials on site Manage our installation contractor network — hold them accountable for quality and follow-through Resolve after-sales issues before they become customer complaints Drive Salesforce pipeline discipline across the team Report to the MD weekly on pipeline status, exceptions and operational KPIs

Who we're looking for

Background in residential construction, volume building, housing maintenance, property services or similar Experience leading a small team — you can set expectations, have hard conversations and develop people Working knowledge of building permits and council approvals in Victoria Hands-on contractor and trades management experience Solid delivery coordination background Victorian driver's licence and permanent Australian work rights Backgrounds in residential housing, property maintenance, facilities management or permit consulting are equally welcome — we're looking for operational capability, not a specific industry

The honest bit This is an owner-operated business. The Managing Director is engaged, knows the business cold, and has high standards. The right person sees that as a feature — transparent direction and the authority to execute.

If you're energised by execution, take pride in running things tightly, and want to see the direct results of what you build — this is the role.

Start ASAP | Narre Warren HQ | Travel across Victorian sites required Apply on Kit Job: kitjobau.com/job/3rcjma