Customer Support Specialist (Hamilton)

As part of Oscar Group Australia, Oscar Care is a growing, purpose-driven organisation specialising in the sale, hire, servicing and modification of mobility and assistive technology equipment. We are passionate about helping people live more independently and we’re looking for a friendly, organised and customer-focused professional to join our Hamilton team. We are an Equal Opportunity Employer and encourage people of all backgrounds, experiences and abilities to apply. About the Role This is a dynamic, customer-facing role where you’ll be the first point of contact for enquiries across phone, email, and in-store. You’ll play a key role in supporting customers, coordinating orders and hires, and keeping branch operations running smoothly. What You’ll Be Doing
- Responding to customer enquiries via phone, email and in-store
- Providing product information and helping customers find the right solutions
- Preparing quotes and processing orders, refunds and exchanges
- Supporting equipment hire enquiries, bookings and extensions
- Coordinating with warehouse and delivery teams to ensure smooth order fulfilment
- Managing customer records, interactions and updates in internal systems
- Assisting with showroom presentation and in-store customer service About You We’re looking for someone who is:
- A strong communicator with a natural customer-first approach
- Organised, detail-oriented and able to manage multiple tasks
- Comfortable working with systems and administrative processes
- A problem solver who can think on their feet
- A team player who contributes to a positive work environment Bonus (but not essential):
- Experience in customer service, retail or administration
- Experience using CRM or business systems What We Offer
- Supportive and team-focused setting
- Ongoing training and development opportunities
- A stable role with variety and responsibility
- The opportunity to work in a purpose-driven industry making a real difference Essential Requirements
- National Police Check
- Working with Children Check
- NDIS Worker Screening Check How to Apply Please submit:
- Your resume, and
- A cover letter explaining why you’d be a great fit for the Oscar Care team Applications and enquiries: hr•@oscargroup.com.au Only shortlisted applicants will be contacted. Apply on Kit Job: kitjobau.com/job/3qx6x6