Implementation Manager Hamilton

Job description:

Oversee the collection, organisation, and management of critical customer information, ensuring the accurate and effective handling of data for seamless onboarding and project execution while adhering to internal policies.

Develop and manage comprehensive plans that are aligned with customer objectives, ensuring these are thoroughly documented and compliant with company standards.

Execute key actions to ensure information accuracy across all processes and facilitating cross-departmental coordination to meet required timelines with efficiency.

Coordinate with Development and Support teams to ensure that all information related to organisational arrangements is documented, verified, and executed in accordance with both customer needs and internal compliance requirements.

Deliver training programs for users and administrators, ensuring accurate transfer of information, compliance with internal standards, and customer proficiency in solution management.

Maintain full visibility of customer status, ensuring all information is accurately recorded, documented, and compliant with company guidelines, contributing to the overall efficiency of the Customer Experience Department.

Support customer needs and priorities, ensuring all information is accurately captured and communicated with Product Management, Customer Success, Skilled Services, and Marketing teams, while ensuring adherence to internal protocols.

Perform other information management duties as needed, ensuring all actions are compliant with internal policies and contribute to the success and continuous improvement of the Customer Experience Department.

Qualifications/Attributes:

Must hold a Bachelor Degree or higher qualification or at least 5 years of relevant work experience in lieu of the qualification.

Must have solid interpersonal and communication skills.

Analytical mindset with the ability to derive insights from collected data.

Salary Range: $74,569.94 p.a. excluding superannuation.

Pay: $74,569.94 per year

Work Location: In person Apply on Kit Job: kitjobau.com/job/3qwn7v