Customer Experience Administrator (CBD)

**Position overview**: We currently have a part-time (0.6FTE ) fixed term position available, to join our supportive and energetic Customer Experience Team.

An important and integral role at the VBA, as a Customer Experience Administrator you will be responsible for delivering a positive customer experience by responding to all inbound phone enquiries and supporting practitioners and members of the community who contact the VBA.

**What we are looking for**:

- Experience working in a call centre environment.
- Good verbal and written communication and interpersonal skills
- An ability to build rapport with others in order to understand issues and suggest course of action appropriate to the customers needs.
- Ability to adapt approaches and work to changes in the environment and effectively manage new challenges

**VBA Commitment**

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

**How to Apply**: We require you to upload:

- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role

**Please note**: Apply on Kit Job: kitjobau.com/job/3qgo1w