Customer Service Manager (Haymarket)

**Duties and responsibilities**
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

**Requirements and skills**
- Proven working experience (at least 2 years) as a Customer Service Manager, or similar roles
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Education qualification Business, Management, Marketing or related field.

**Salary**: $70,000.00
- $80,000.00 per year

**Benefits**:

- Career development assistance
- Visa sponsorship

Schedule:

- 8 hour shift
- No weekends
- Weekends only

**Experience**:

- Customer service: 2 years (required)

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Haymarket, NSW 2000 (required)

Ability to Relocate:

- Haymarket, NSW 2000: Relocate before starting work (required)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3r0b5o