Customer Service Advisor (Cross Channel) (Hervey Bay)

Department of Customer Services, Open Data and Small and Family Business Southern; Customer Services; Customer Services Safety & Regulation; Hervey Bay Looking for a role where you can make a real difference to the community every day? We are excited to offer two permanent roles: one full‐time position and one part‐time (0.5 FTE) position. Join our Customer Service Operations team and be the friendly, knowledgeable first point of contact for customers accessing essential government services. Based in Hervey Bay, this role offers variety, interaction and the chance to develop valuable public‐sector customer service skills. You'll support customers across multiple channels — phone, online and face‐to‐face — helping them resolve enquiries, access services and navigate processes with confidence. As a Customer Service Advisor, you'll play an important role in delivering high quality, accessible services to the Queensland community. Every day is different, and your work will directly support customers to access essential government products and services. What You'll Do Be a trusted point of contact for customers, assisting them across phone, online and face‐to‐face channels. Help customers access services such as licensing, registration, deceased estates, vessel registration and other government products. Provide clear, accurate information and resolve enquiries in a timely and professional manner. Encourage and support the use of self‐service options where appropriate, helping customers find the most efficient solutions. Confidently navigate multiple systems and databases to complete transactions and administrative processes. Support day‐to‐day operational tasks, including financial transactions and reconciliation activities. Work collaboratively within a supportive team environment to meet performance targets and shared goals. Assist with training and mentoring of staff when required, sharing your knowledge and experience. Why this role? This is a great prospect to build your customer service capability within the public sector, gain exposure to a range of government services, and work in a team that values professionalism, collaboration and continuous improvement. Job Ad Reference: QLD/********* Closing Date: Thursday, 4 June **** Occupational group: Customer Service/Call centre #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3qkxrn