Senior Fraud Analyst (Toowong)

About the Role As a Senior Fraud Analyst, you will be at the forefront of protecting our genuine customers and ensuring fair outcomes for all policyholders. This critical role involves maintaining and enhancing sophisticated fraud detection models designed to identify and prevent both opportunistic fraud and the more intricate schemes orchestrated by complex fraud syndicates deeply embedded in supply chains and logistics. Your day-to-day will be dynamic, blending hands-on analytical work like conducting rules engine-based claim reviews and in-depth reviews of complex claim matters, with strategic contributions such as leading threat assessments for the wider business. You'll also play a vital role in our ongoing education efforts, presenting insights to academies, frontline teams, and corporate stakeholders, and continuously reviewing fraud typologies for effectiveness. Your work directly combats cost leakage, playing a vital part in reducing insurance premiums for honest customers and preserving the availability of affordable insurance options. You'll be instrumental in challenging the notion that insurance fraud is a victimless crime, demonstrating its profound impact on individuals, families, and the entire insurance ecosystem. Beyond the models, you will be a key driver in uplifting fraud detection capabilities across the entire organisation, from frontline staff to corporate employees, and will coach and mentor intelligence analysts within your team. You'll also extend our reach by collaborating with industry partners like the Insurance Council of Australia's ICINA to collectively combat fraudulent activities. Position Accountabilities
- Drive Strategic Fraud Prevention: Take ownership of the continuous maintenance and enhancement of cutting-edge fraud detection models to proactively identify and prevent opportunistic fraud across our insurance portfolio.
- Combat Organised Crime: Lead efforts in maintaining and enhancing advanced fraud detection models specifically targeting sophisticated and complex criminal syndicates, particularly those operating within supply chains and logistics.
- Deliver Cost Savings & Fair Premiums: Analyse claims and industry data to identify trends and patterns of fraudulent activity, directly contributing to reduced cost leakage and ensuring equitable insurance premiums for genuine customers.
- Develop Intelligence Products: Create and deliver strategic intelligence products, offering invaluable business insights into emerging fraud typologies, system vulnerabilities, and investigation outcomes to inform critical decision-making.
- Influence & Guide Decisions: Provide intelligence-rich assessments and oral briefings to C&A; leadership and investigation teams, shaping strategic direction and tactical responses to fraud risks.
- Elevate Organisational Capability: Act as a subject matter expert, coaching and uplifting the skills of intelligence analysts within your team and driving enhanced fraud awareness and detection capabilities across all levels of the company.
- Assess & Innovate Controls: Through rigorous risk assessment practices, identify and evaluate current fraud control measures, translating insights into actionable tactical projects and advanced detection designs.
- Industry Collaboration: Actively liaise and collaborate with external partners, including the Insurance Council of Australia's ICINA and other industry members, to share insights and strengthen collective defences against fraud.
- Proactive Information Seeking: Continuously seek access to new information systems and intelligence sources to deepen our fraud risk insight.
- Knowledge Leadership: Maintain sound and current knowledge of company processes, systems, products, and brands relevant to the fraud landscape. What Experience You’ll Bring We're seeking an experienced Fraud Intelligence professional passionate about uncovering complex patterns and providing critical insights that drive strategic decisions and protect our genuine customers.
- Specialised Qualifications: A tertiary qualification in Intelligence, Criminology, Policing, or Justice.
- Intelligence-Driven Analytical Experience: Proven experience in intelligence analysis, including the collection, rigorous analysis, and effective dissemination of diverse data sets. Your expertise will be in supporting proactive fraud prevention and enabling informed decisions on whether claims warrant further investigation.
- Strategic Insight & Influence: Demonstrated ability to translate complex intelligence findings into clear, actionable recommendations with a focus on measurable impact. You will confidently articulate risks, opportunities, and strategic insights to senior stakeholders, influencing critical business outcomes.
- Open-Source Intelligence Mastery: Strong, practical experience in conducting research and investigations utilising Open-Source Intelligence (OSINT) tools and advanced methodologies.
- Practical Data Navigation & Querying: Proficiency in navigating and interpreting dashboards within PowerBI. Demonstrated ability to utilise SQL language templates effectively through Google Cloud Platform (GCP) / BigQuery for intelligence gathering. (Note: Technical development skills in SAS, Python, or R are not a primary requirement for this role.)
- Communication & Presentation Skills: Excellent proficiency in Google Workspace (e.g., Google Sheets, Docs, Slides) for compiling reports, conducting analysis, and presenting intelligence findings.
- Financial Services Context: Prior experience in the insurance and/or broader financial services sector is highly desirable, bringing an understanding of industry-specific fraud challenges.
- Ethical & Compliant Operation: A well-developed and demonstrated understanding of the ethical, legislative, and compliance obligations required to operate effectively within the FSR (Financial Services Regulation) environment, particularly concerning data handling and intelligence gathering. Our Perks
- Extra leave: Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave: We support our new parents with paid parental leave and other benefits (conditions apply)
- Workplace giving: If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities: We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts: You’ll receive discounts on Budget Direct insurance products and access to offers from over 600 top retailers, powered by Rewards Gateway.
- Reward and recognition: We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities: There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social: Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. About Us Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands
- ING, Qantas, and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a outstanding place to work for all. A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes. Apply on Kit Job: kitjobau.com/job/3qkd5w