Technical Motor Underwriter (Toowong)

**The role**

As a Technical Motor Underwriter, you'll be responsible for developing and implementing innovative Domestic Motor Underwriting Guidelines, both Core and Discretionary.

Your role includes reviewing and enhancing existing guidelines to improve business outcomes and customer experience, as well as leading continuous improvement initiatives for underwriting systems and processes. You will provide expert support to Production Underwriters and stakeholders, participate in User Acceptance Testing for system changes, and contribute to market and competitor analysis.
- Recommend and develop improvements to existing and new Underwriting Guidelines.
- Create and document processes to boost Motor Underwriting efficiency.
- Assess how business changes affect risk acceptability and the Underwriting framework.
- Identify and implement enhancements and automation for Underwriting Guidelines and systems.
- Contribute to the development and refinement of Underwriting Guidelines.
- Investigate and address Underwriting compliance issues, collaborating on corrective actions.
- Oversee and report on Underwriting projects and new Guidelines, including post-implementation reviews.
- Regularly review Underwriting decisions for adherence to Guidelines and processes.
- Provide management with reports on decision trends and improvement opportunities.
- Deliver monthly reports on Motor portfolio performance, including referral volumes and inspections.
- Perform user acceptance testing for system changes.
- Advise and support Contact Centre, Claims, and Internal Dispute Resolution.
- Act as a Subject Matter Expert in cross-divisional projects.

**What experience you’ll bring**

**Essential**
- 5+ years’ General Insurance (preferably Domestic/ Retail lines) experience in Underwriting, Product Development, Portfolio Management, Claims and/or IDR/ Quality Assurance.
- Sound judgment skills with the ability to interpret, evaluate and disseminate information.
- Excellent problem-solving ability combined with attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Sound knowledge/ understanding of short-tail insurance product(s), underwriting and rating methods, systems, and procedures
- including drivers and levers of profitable growth.
- In-depth knowledge of relevant regulatory regimes, compliance and insurance legislation.
- Sound numerical and analytical skills.
- Ability to work autonomously while maintaining focus.
- Experience in managing and completing user acceptance testing.
- IT literacy and the ability to learn recent systems.
- Ability to respond rapidly and positively to change and to work under pressure to deliver outcomes with competing priorities.

**Desirable**
- Tertiary qualification preferred.
- Experience with SQL/ SAS.

**Our Perks**

**Toowong**

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

**The benefits of working at A&G;**
- ** Be rewarded**
- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Work flexibility -** with options to work from home two days per week.
- ** Options for leave**
- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us**
- we’ve got learning and professional development opportunities to suit everyone.
- ** Give back**:

- our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- ** Take care of yourself**
- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins**
- we love sharing our successes and celebrating together
- join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-awa Apply on Kit Job: kitjobau.com/job/3qmnpz