Line 1 Compliance Manager (Incident Manager) (Toowong)

**The role**

We are seeking a highly motivated Line 1 Compliance Manager (Incident Manager) to join our Growth Ops team on a **6-month contract,** focusing on incident management and maintaining strong compliance practices across the division. The position will develop and maintain a best practice 1st Line compliance model across various teams in Growth Ops, including Marketing, Media, Digital, Aggregation, White Label Partners, Alliance Products and Partners, Referrers, and Affiliates, while contributing to a collaborative, high-performing team with a strong focus on quality, integrity, and accountability.

**As part of this role, you will**:

- Develop and maintain a best practice 1st Line compliance model across Growth Ops teams, including Marketing, Media, Digital, Aggregation, White Label Partners, Alliance Products and Partners, Referrers, and Affiliates.
- Assist in the management and resolution of compliance incidents in collaboration with business owners, from investigation and remediation through to closure and reporting.
- Conduct root cause analysis to identify trends, provide insights, and recommend improvements to reduce incident recurrence.
- Support wider Governance, Operational Risk, and Compliance teams as the division continues to evolve.

This role does not have direct reports.

**What experience you’ll bring**
- 1-3 years’ experience in incident management within compliance, risk, or a related function.
- Experience in insurance or financial services
- Proven experience with risk management/compliance systems.
- Tertiary qualifications in a relevant discipline; legal, insurance, compliance, or risk qualifications highly regarded.
- Experience in generating executive reporting is preferable.

**Skills & Knowledge**:

- Strong problem-solving and decision-making skills.
- Excellent stakeholder engagement, negotiation, and communication skills (written and verbal).
- Ability to prioritise and manage time effectively in a rapid-paced environment.
- Analytical mindset with a focus on root cause analysis and continuous improvement.
- Understanding of compliance standards, legislative requirements, and industry codes, particularly in general insurance.

Our Perks
- ** Location
- All Sites** This role is available at any of our Brisbane and Sunshine Coast locations providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.

**The benefits of working at A&G;**
- ** Be rewarded**
- we recognise high performance and reward our people for their hard work through perks.
- ** Work flexibility**
- with options to work from home two days per week.
- ** Options for leave**:

- life happens, so we’ve got volunteer days, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- ** Give back -** our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- ** Take care of yourself**
- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins**
- we love sharing our successes and celebrating together
- join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money**
- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands
- ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- _A note from Auto & General to recruitment agencies:_ We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

**Applications close: COB 25th, September 2025 Apply on Kit Job: kitjobau.com/job/3qzclq