Operations Centre Analyt (Toowong)

**Technology Operations Centre Analyst**

**The Role**: We’re looking for a confident self-starter to join our Technology Operations Centre team as an Analyst. In this role, you’ll play a key part in incident detection, major incident management, and event monitoring to support reliable and secure technology services for the business.

**Your New Team**: You’ll join a high-performing, collaborative team at the heart of our technology operations. Based in our Toowong office, the team is passionate about continuous improvement and plays a critical role in ensuring the stability of our IT systems across the business.

**Key Responsibilities**:

- Initiate and manage Major Incident Management processes and communications
- Monitor, detect and escalate critical technology events and alerts
- Define and maintain event dashboards, reports and thresholds
- Collaborate with support teams to resolve incidents and reduce alert volumes
- Support problem management and post-incident review processes
- Contribute to risk identification and compliance practices in line with APRA standards
- Participate in after-hours on-call rotations as required
- Identify and drive service improvement initiatives

**Qualifications & Experience**:

- ITIL v4 Foundation certification
- Experience with ServiceNow (ITSM, ITOM)
- Familiarity with monitoring tools (e.g. Recent Relic, SolarWinds)
- Excellent communication and collaboration skills
- Ability to thrive in a fast-paced, high-pressure environment

**Our Perks**: **Location
- Toowong** Close to a variety of public transport and easy parking options, the Toowong office has excellent end-of-trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
- **Hybrid Work**: Work from home 2 days a week, with our office located in Toowong.
- **Extra Leave**: Paid 'ME' day, a paid volunteer day, and the option to purchase additional leave.
- **Development Opportunities**: Access to internal programs and online courses.
- **Employee Discounts**: Discounts on Budget Direct insurance products.
- **Reward and Recognition**: Celebrate high performance with recognition, rewards, and incentives.
- **Onsite Facilities**: End-of-trip facilities and private spaces for nursing mothers.
- **Get Social**: Participate in vibrant social and community activities, including annual celebrations.

**About us** Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands
- ING, Qantas, Virgin Money and Coles Insurance.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- Note: Recruitment agencies are kindly asked to refrain from sending unsolicited resumes. Auto & General is not responsible for any fees related to unsolicited resumes._ Apply on Kit Job: kitjobau.com/job/3qzgz2