Client Experience Coordinator (Toowong)

**We are a leading global brand.**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About this opportunity**

Home Instead is seeking an enthusiastic Client Experience Coordinator to join our Client Excellence team in a full time role based at our Toowong office.

You will play an significant role be assisting and supporting our Care Managers, CAREGivers and office staff in providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships. This role will also provide training and development on all things Care Management to allow for growth in the business.

**Why Join Us?**
- Birthday Day Off
- Monthly Social Events
- Career Development
- A rewarding career where you can make a positive difference in the lives of seniors and their families.

**Key Responsibilities**:

- Answering each incoming call in a friendly, professional, and knowledgeable manner
- Fielding new client and CAREGiver enquiries over the phone
- Co-ordinating and setting up client details after hand over from the Care Manager
- Reviewing and updating client information following client reviews
- Reviewing and auditing client information as per policy and guidelines
- Providing administrative support to the office team
- Monitoring, mediating, managing and ensuring a record is maintained of all interactions with clients/client families and CAREGivers

**About you**
- Be able to build strong relationships and rapport with our internal team and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyse data.
- Have previous experience in a high-volume Administration role / Client Care Co-Ordinator (desirable)
- Have strong administration, communication, problem solving, time management and conflict resolution skills.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role. Apply on Kit Job: kitjobau.com/job/3qzre0