Customer Service Officer - Hybrid (Hindmarsh)

**Work options**: Hybrid
- Hybrid working arrangement and supportive, values-driven team.
- Make a difference through exceptional customer service every day
- Boost take-home pay with salary packaging & discounts on health, gym, cars.

- Be the welcoming voice that connects people to life-changing services and support.
- You’ll belong to a supportive, values-driven team that thrives on collaboration, compassion and shared purpose.
- Enjoy flexible working arrangements, access to generous salary packaging and ongoing development opportunities with one of South Australia’s largest non-profits.

**So many lives. So many ways. One you.**: 50,000 lives and counting.

That’s how many South Australians our people support each year.

As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve
- and we’re growing our reach for the future.

It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?

**What you’ll do**: You’ll thrive in a fast-paced environment where no two days are the same. By listening closely and understanding each person’s needs, you’ll help connect them to services that improve their wellbeing and quality of life.

**You’ll be trusted to make a valuable impact by**:

- Providing exceptional, customer-focused service that builds trust and rapport
- Managing enquiries and referrals to ensure customers access the right support
- Collaborating across teams to share knowledge and continuously improve the customer experience
- Maintaining accurate records and reporting on customer interactions and outcomes

**What you’ll bring**: **To thrive in this role, you will have**:

- Demonstrated experience in delivering outstanding customer service or Contact Centre support (at least two years experience)
- Excellent interpersonal and communication skills, with empathy and professionalism
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Proficiency in Zendesk (or similar), Salesforce and Microsoft Office Suite.

**We would also love you to have**:

- Certificate in Customer Service or Contact Centre Communications ( desirable)
- Experience working within the disability and community services sectors, including foster care.
- Understanding of NDIS or similar funding structures (desirable)
- A collaborative spirit, curiosity, and drive to make a meaningful impact in your community

**Why AnglicareSA?**: Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at AnglicareSA:

- So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
- So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
- So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

**More to enjoy**:

- Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
- Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
- Grow your skills and career with learning programs, professional development pathways, and education assistance
- Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
- Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

**Our impact starts with you**: Join AnglicareSA, and help us change lives and communities.

At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse
- from lived experiences, to skills and knowledge, to perspectives and personality. We value the advantages this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone
- regardless of background and ability
- feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.

Anglicar Apply on Kit Job: kitjobau.com/job/3qufc2