Customer Support Officer | 6-Month Contract (Hindmarsh)

Introduction: Based in our collaborative, co-shared Hindmarsh office Full time or part-time opportunities available Make a real difference supporting children, young people, and families At Kudos Services, we’re proud to be Australia’s first employee-led public service mutual, giving our people a genuine voice in how we work and grow. Our mission is to empower children and young people with disability or developmental delay to reach their full potential. We’re looking for a resilient, friendly, and highly organised Customer Support Officer to join our team on a 6-month contract. This is a fast-paced, high-volume phone role perfect for someone who loves staying active on the lines and thrives on being the frontline voice of an organisation. Description: What You’ll Do Managing high-volume inbound phone enquiries, ensuring every family receives a warm, efficient, and supportive response. Triaging client requests across phone, email, and digital platforms, routing them to the right teams quickly. Maintaining accurate client records and logging call data in real-time within our internal systems. Supporting staff with basic office, administrative, and IT assistance. Coordinating office workflows, including supplies, maintenance, and recording client feedback. What You’ll Bring to the Team Proven ability to manage a busy switchboard or inbound call queue with attention to detail. A warm, professional phone manner and the ability to practice active listening with vulnerable families. The capability to talk, type, and navigate databases simultaneously in a quick-paced environment. Confidence using Microsoft Office and CRM/client management systems. The emotional intelligence required to handle sensitive conversations professionally. Experience or a genuine interest in the disability or community services sector is highly regarded. To join us, you will need to have (or be willing to obtain): Current driver’s licence Working with Children Check and NDIS Worker Screening Check Full Australian working rights Apply Now For more information or a copy of the position description, please contact our P&C; team at Apply on Kit Job: kitjobau.com/job/3r3p41