Part-Time Banking Advisor: Financial Health Checks (Hobart)

We are currently seeking a customer service skilled for a part‑time opportunity at our Ulverstone branch. Permanent part‑time, 15 hours/week. Please ensure you are available for the following roster before applying:
- Wednesday – 10:00 am – 2:30 pm
- Thursday – 10:00 am – 2:30 pm
- Friday – 9:30 am – 4:00 pm The Retail Bank is the public face of CommBank – in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for our customers. Responsibilities
- Build a personal connection with customers through meaningful conversations.
- Work with customers to help them use our in‑branch technology and digital banking options.
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied.
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
- Perform interviews and process applications for personal loans, credit cards and associated products.
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist.
- Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions.
- Engage with customers by participating in community events and fundraising activities.
- Look out for the safety and wellbeing of your team.
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement. Qualifications
- Have the ability to ask the right questions and find the right solutions, acting with integrity and placing the customer at the centre of everything you do.
- Bring a passion for service excellence and be comfortable working independently, while being able to refer customers to other specialist team members in order to better serve their needs.
- Demonstrate an ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
- Have a genuine passion for the customer and for doing the right thing to ensure the customer’s needs come first. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qw3q9