Customer Service Assistant (Hobart)

**Customer Service Assistant***:

- Corporate | Greater Hobart region- Closing date: 30/01/2025

Are you ready to make a difference in the community?

We are seeking a Customer Service Assistant to join our southern team. This position is a 6 months fixed term, part-time (40 hours fortnightly) based at our Glenorchy Office. This role will be Monday
- Friday 10am to 2pm.

**What you will be doing in this role**:

- Transferring and directing customer and employee phone calls to appropriate staff in accordance with operational processes;
- Maintain the quality of customer service by tracking the queries using databases and systems;
- Provide administrative support as required;
- Provide face to face customer service to our clients, stakeholders and staff;
- Maintain confidentiality and security of all customer and employee information and data.

**What we can offer you**:

- $76,866.40 to $80,146.56 plus super + salary sacrifice;
- A dynamic, fast-paced environment;
- Opportunities for personal and qualified growth;
- Collaborative team culture.

**You must have**:

- Demonstrated interpersonal skills to provide the level of customer engagement expected in the role. This includes effectively liaising with a diverse range of internal and external customers and clients.
- Possess the necessary listening skills to accurately assess issues for either referring to relevant areas or if within the scope of the position, provide resolutions to issues.
- Be able to show resilience and effectively deal with difficult customers and difficult situations.
- Experience in maintaining and operating in environments where information is sensitive, personal and/or of a confidential nature.
- Able to work energetically, positively and productively to meets the needs of customers while adhering to regulatory policy and procedures.
- Demonstrated experience working in a fast-paced contact/service centre environment utilising modern office technology and equipment.
- Basic knowledge and adherence of work health and safety legislative obligations.
- The Position Description with further information regarding the role can be found below.

The successful applicant will be required to:

- provide a current Tasmanian Working with Vulnerable People Registration (employment/volunteer category) including NDIS Worker Screening Check;
- present an unsupervised contact with children or vulnerable people type National Police Check (no older than 12 months);
- provide an International Police Check if you have resided for 12 months or more outside of Australia after the age of 16;
- provide a satisfactory Anglicare assessed medical;
- provide a current provisional or full Australian Driver Licence.

On commencement the successful applicant will be required to undertake our structured Safeguarding Children Training program.

**APPLICATIONS CLOSE: THURSDAY, 30th January 2025, at 6.00pm.**

PLEASE NOTE: Other vacancies that may arise in the near future may also be filled from this selection process.

**About Anglicare Tasmania**

Anglicare Tasmania is committed to providing an inclusive and respectful work environment where all people are valued and have equal access to opportunities to reach their full potential. Apply on Kit Job: kitjobau.com/job/3qzkxr