Training And Onboarding Specialist Customer Service Hearing …, Hobart

About the Role This position is responsible for delivering the clinic operations and OneRetail process components of Audika's onboarding and training programs. As a key part of the onboarding program, this role ensures current Clinic Coordinators (CCOs) develop robust confidence in operational process, HSP knowledge and understand best practices at Audika including our client centric culture, expectations and standards. As the subject matter expert for CCO operational activities, this role facilitates high quality onboarding sessions and group-based training that build competence and strengthen current CCOs' connection to the business. This role supports embedding best practices, reinforces Audika's ways of working and supports the National Training and Onboarding manager to evaluate new hire readiness. This role is also responsible to enhance the skillsets, clinic operations knowledge, and customer service standard through standardised and structured training programs. The mission for this role is to strengthen CCOs' clinic operations confidence while embedding robust cultural alignment enabling CCOs to deliver exceptional client service. The role is based in the North Ryde head office in Sydney requiring attendance in the office at least 3 days per week. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rj1n0