Customer Service Coordinator (City of Liverpool)

Chipping Norton, Australia | Posted on 05/25/2026 This medium sized powder coating & industrial paint operator business with approx 50 staff and multiple production lines operating are the leading "one-stop shop" for all architectural, industrial anddomestic applications. As the accredited coater ofchoice for our customers, this important role is responsible for theperformance of all factory production at our Chipping Norton (NSW) facility toproduce quality work including responsibility for:
- Performanceand supervision of workers
- Controllingwork in progress
- Implementationof efficient work practices to optimise factory performance
- Managechemical pre-treatment systems
- Operatingplant and equipment settings
- Managingconsumables and packing The Role We are seeking a proactive anddetail-oriented Customer Service Coordinator to join our team. This roleis essential in ensuring seamless communication between customers, sales, andproduction teams, while maintaining accurate timelines and deliveringexceptional service. You’ll play a key role inmanaging production order ETAs, coordinating workflows, and ensuring projectupdates are being tracked, monitored and communicated to relevant stakeholders.This is a fast-paced, hands-on role suited to someone who thrives in a dynamicmanufacturing, construction or production warehouse type environment. Key Responsibilities may include:
- Act as the central point of communication between customers, sales, and factory teams
- Provide accurate and timely ETA updates to clients throughout the production process
- Follow up with customers via phone, email, and internal systems to ensure smooth job progression
- Oversee job intake and ensure job cards are processed efficiently and accurately
- Coordinate with Sales, Factory, and Stores to support operational efficiency
- Maintain accurate data entry and administrative records
- Monitor workflows to support KPI achievement and continuous improvement The Successful candidate will have:
- Proven experience in customer service and administrative support roles
- Strong organisational skills with excellent attention to detail
- Confident communicator, able to adapt your style to different clients and stakeholders
- Ability to work under pressure and manage competing priorities
- Experience working towards KPIs and handling data entry tasks
- Customer-focused mindset, with strong problem-solving skills
- Proficient in Microsoft Office (Excel, Outlook, Word)
- A commitment to ongoing learning and professional development Why this business?
- Onsite parking for added convenience
- Stable, long-standing business with strong industry reputation
- Supportive and collaborative team environment
- Hands-on role with variety and exposure across multiple departments
- Opportunities for career growth and internal progression
- Ongoing training and professional development
- Recognition and reward culture that celebrates individual and team achievements
- Job security within a well-established, family-owned business
- Quick-paced and engaging work environment – notwo days are the same
- Strong leadership support and access to experienced industry professionals #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rj1tx