Commercial Customer Support Coordinator Kingston Hobart

About The Opportunity

We're looking for an adaptable and customer‐focused Commercial Support Coordinator to support our commercial sales function in a rapid‐paced, high‐volume environment. This role plays a critical part in ensuring customers and internal teams receive timely, accurate, and professional support across enquiries, quoting, orders, and portal administration. With a strong focus on skilled tooling, this role requires a solid understanding of product specifications and pricing accuracy. The role also supports bids and tenders, requiring excellent attention to detail, solid coordination skills, and the ability to confidently manage multiple priorities.

What You'll Be Doing

Manage a high‐volume, customer‐facing inbox and phone line with friendly, professional responses

Process quote requests accurately, including specialised tooling quotes

Liaise with customers to clarify specifications, pricing, and lead times

Support sales teams and stores with pricing and availability queries

Review and process purchase orders, identifying and resolving discrepancies

Upload and reconcile invoices across customer portals

Support bids and tender submissions with accurate data and documentation

Track deadlines and coordinate inputs from internal stakeholders

You're Likely a Match If You Have

Experience supporting customers in rapid‐paced or high‐volume environments

Robust attention to detail with confidence handling quotes, orders, and documentation

Solid communication skills and a customer‐first mindset

Comfortable multitasking and prioritising competing requests

Proficiency in Excel for basic tracking and reporting

Exposure to skilled tooling products or quoting processes

Experience or interest in bids and tenders support (preferred, not essential)

A proactive, self‐sufficient approach to problem solving

What's On Offer

Extra Leave: 5th week of annual leave, 2 well‐being days + 1 volunteer day

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender‐neutral paid leave

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

Neutral Pay Gap: Gender pay gap under 5% (WGEA *)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

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