Case Manager Level 1 (Hobart)

Case Manager Level 1 – Personal Injury – Hobart, Tasmania The purpose of this role is to manage a portfolio of claims from inception to finalisation within the framework of the legislation. You will be required to maintain a focus on strategic collaboration and deliver high‐quality claims management services to achieve return‐to‐work and recovery outcomes for our customers, while adhering to service standards and compliance requirements. Responsibilities Proactively manage claims within delegated authority level to achieve the most cost‐effective outcomes, identifying and managing return‐to‐work barriers on individual claims. Ensure customer service standards are maintained and take responsibility for prompt resolution of enquiries. Build effective working relationships with customers and a variety of key stakeholders including legal representatives, medical professionals, and rehabilitation providers to drive successful outcomes. Maintain regular contact with customers and other stakeholders, ensuring they are consulted as part of the claims management process and informed of all key claim developments. Make key liability decisions, gather information and conduct investigations, assess claims for reasonable and necessary treatment and rehabilitation requirements. Actively contribute to the achievement of business targets and participate in departmental projects as required. Maintain and improve technical knowledge across all facets of claims management. Keep up to date with legislative amendments and their practical application. About You Experience in a claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health. Demonstrate enthusiasm and ability to deliver high‐quality services and positive customer experiences. Evidence of technical proficiency with systems, software, databases, reporting, and communication tools. Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands. Ability to interpret legislation. Ability to recognise, avoid, manage, and escalate complaints to enable effective and timely resolution in accordance with organisational processes. Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Advantages and Perks Inclusive culture and supportive, open‐minded team focused on customer outcomes. Work‐life balance with flexible, hybrid work arrangements and tailored workplace adjustments where possible. Career development opportunities including mentoring, learning resources, and global mobility options. Financial and wellbeing perks such as discounts on Allianz products, retail, tech, and travel; financial wellness initiatives; and Employee Share Purchase Program. We welcome applications from all individuals, irrespective of ethnicity, cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristic protected under applicable law. We are dedicated to consistently advocating for equal opportunities for all. Adjustments and support: If you require any support and adjustments to participate equitably in our recruitment process, please contact for a confidential conversation. #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3rew2g