Multi-skilled guest services shift leader (City of Liverpool)

Job Description Hello there, hospitality superstar! Ever heard the saying, “Outstanding teams create outstanding guest experiences”? Well, guess what? As our Multiskilled Shift Leader, you’ll be the driving force behind the day-to-day operation of the hotel — leading by example while creating memorable stays for every guest. From smooth check‑ins and delicious breakfasts to evening drinks and problem solving, you’ll help keep everything running seamlessly while motivating the team to deliver exceptional service every single day. Ready to lead with energy, personality and passion? Let’s make every shift unforgettable. Benefits
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off hotel rates and up to 30% off in F&B;
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days paid holiday per year (pro rata)
- Eye Test Vouchers
- Staff Uniforms
- Learning programs through our Academies
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food on duty
- Workplace Pension
- Cycle to work scheme What you will be doing
- Leading shifts across Reception, Restaurant and Bar operations.
- Ensuring guests receive a warm, friendly and professional experience from arrival through to departure.
- Supporting the day-to-day running of Front Office and Food & Beverage operations.
- Creating memorable guest experiences and resolving guest queries or complaints efficiently and professionally.
- Supporting the team during busy service periods and leading by example at all times.
- Driving food and beverage sales opportunities and helping achieve departmental targets.
- Promoting hotel services, brand standards and loyalty programmes.
- Supporting stock control procedures, stock rotation and minimising waste.
- Monitoring bar operations including beer lines, cleanliness and overall presentation.
- Ensuring high standards of food safety, hygiene, health & safety and licensing compliance are maintained at all times
- Assisting with training, coaching and development of team members.
- Supporting effective communication between departments including housekeeping, maintenance, reception and kitchen teams.
- Ensuring all operational procedures and security processes are followed correctly.
- Taking ownership of problems and finding solutions quickly and effectively.
- Conducting show rounds and supporting wider hotel operations when required.
- Helping create a positive, motivated and collaborative team environment. Your experience and skills include
- Previous experience in hospitality
- A passion for delivering exceptional guest service
- Strong leadership and communication skills
- A flexible and positive “can do” attitude
- Ability to prioritise and organise workload in a fast‑paced environment
- Confidence leading and motivating a team
- Good problem‑solving skills and attention to detail
- Commercial awareness with the ability to identify sales opportunities
- Knowledge of food safety, hygiene and licensing regulations
- Fluency in English is essential; additional languages are a plus Your team and working environment You will be a key part of our hotel leadership team and one of the faces of the hotel brand. This is a hands‑on role where no two days are the same. You’ll work closely with all departments to create a welcoming, fun and professional environment for both guests and team members alike. This role includes a mixture of early and late shifts, including weekends and bank holidays. Job Types Full‑time, Permanent Schedule
- All Public Holidays
- Monday to Sunday
- Overtime
- Weekend availability
- Shift Pattern Work authorisation United Kingdom (required) – we do not offer sponsorship Work Location In person #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rr7wb