Dispute Resolution Specialist (Hobart)

Dispute Resolution Specialist – Multilocation – 12 Month Secondment About The Role
- Resolve customer concerns with care, accuracy, and compliance to create a positive experience.
- Handle complaints and disputes with empathy, ensuring compliance and privacy matters are addressed, ensuring adherence to the General Insurance Code of Practice and ASIC Regulatory Guides.
- Prepare and submit AFCA notices with attention to detail, ensuring alignment with regulatory expectations and industry standards.
- Maintain and oversee Complaint Management Systems, fostering organization and efficiency in tracking and resolving issues.
- Collaborate with teams and stakeholders to enhance processes, drive meaningful improvements, and create better customer outcomes. About You
- You have a strong background in customer complaints, bringing expertise and a solutions-focused mindset.
- You're adaptable and resilient, thriving in a rapid-paced, customer-centric environment with a passion for making a positive impact.
- You're a natural organizer, skilled at planning, prioritizing, and balancing multiple tasks with care and efficiency.
- Your keen eye for detail ensures accuracy and excellence in everything you do.
- You communicate with warmth and clarity, creating meaningful connections while embodying empathy and Allianz's customer-first values.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits And Perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work‑life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program‑ own a piece of your employer! Adjustments and support: If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrn44