Retail Consultant, Rosny Park (Hobart)

Optus is one of Australia's leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected. We're searching for a positive, customer focused Retail Service Consultant to join our Rosny Park team in a Part-Time capacity. Responsibilities
- Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
- Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
- Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
- Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm deescalation.
- Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
- Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly. Profile Attributes
- Service Superpower: You naturally focus on customer needs, offer genuine support, and let great service lead to phenomenal outcomes.
- Tech Explorer: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
- Problem Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
- Composure Under Pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
- Team Spirit: You build solid connections with your teammates, support and educate one another, stay accountable and create a space where everyone succeeds together. Benefits
- Competitive remuneration and access to exclusive discounts.
- Monthly credit of $80 and 25% off Optus products with unique shopping discounts with our retail partners.
- Paid Connected Day each year to focus on culture, family, health, community, or whatever's important to you.
- Direct your own development and build future‑ready skills with Optus U's industry‑focused micro‑credentials, developed with La Trobe and Macquarie Universities.
- Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
- Free access to counselling and support services 24/7 — in‑person, by phone, SMS, or video.
- Inclusive paid parental leave (up to 14 weeks for primary caregiver). Equal Opportunity We are committed to ensuring that our application process provides an equal employment chance to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rtq9n