Dispute Resolution Specialist 1 (Hobart)

About the Role Resolve customer concerns with care, accuracy and compliance, creating a positive experience.
- Handle complaints and disputes with empathy, ensuring compliance and privacy matters are addressed, and ensuring adherence to the General Insurance Code of Practice and ASIC Regulatory Guides.
- Prepare and submit AFCA notices with attention to detail, ensuring alignment with regulatory expectations and industry standards.
- Maintain and oversee Complaint Management Systems, fostering organization and efficiency in tracking and resolving issues.
- Collaborate with teams and stakeholders to enhance processes, drive meaningful improvements, and create better customer outcomes. About You
- Robust background in customer complaints, bringing expertise and a solutions‑focused mindset.
- Adaptable and resilient, thriving in a rapid‑paced, customer‑centric environment with a passion for making a positive impact.
- Natural organizer, skilled at planning, prioritising, and balancing multiple tasks with care and efficiency.
- Keen eye for detail ensures accuracy and excellence in everything you do.
- Communicates with warmth and clarity, creating meaningful connections while embodying empathy and Allianz's customer‑first values.
- Passionate about leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and Perks
- Inclusive culture: supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day.
- Work‑life balance: flexible, hybrid work arrangements, and tailored workplace adjustments where possible.
- Career development: mentoring, development and global mobility opportunities, access to more than 10,000 learning resources.
- Financial and well‑being perks: discounts on Allianz products, retail, tech and travel, financial wellness initiatives, and Employee Share Purchase Program. Adjustments and Support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out for a confidential conversation. EEO Statement We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru4o4