IT & Security Operations Analyst (Hobart)

Overview UpGuard is replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. We build the Cyber Risk Posture Management (CRPM) platform that security teams love, by integrating security ratings, threat intel, and agentic AI to help organisations stay ahead of an evolving attack surface. We provide autonomy to ship world-class technology and the resources to do it at global scale. Our Operations function includes IT, Legal, People, Finance and Analytics teams, enabling other teams with efficiency, scale and rich insights. We look to the future and solve challenging problems to enable sustainable and efficient growth through optimized systems and processes. Where does this role fit in? We’re seeking a smart, curious, and resourceful individual to join our IT and Security Operations team at UpGuard. You’ll interact daily with a globally distributed workforce, solving problems, improving systems, and helping scale how we support and secure our environment. While our broader team spans enterprise technology operations, support, cybersecurity and risk, this role focuses on core IT operations with hands-on support, break/fix work, and meaningful contributions to enterprise and departmental IT enhancements. Our IT and Security Operations team also contributes to DevOps and InfraOps initiatives, supporting tooling, automation, and the foundations that enable engineering velocity and operational excellence. You won’t just keep the lights on; you’ll help shape how we evolve. UpGuard is undergoing a company-wide transformation powered by data analytics, automation, and AI. You’ll be at the heart of it, driving the systems and support that make it possible. What will you do?
- Run daily, weekly, and periodic IT and security checklists, focusing on Google SecOps/Chronicle monitoring
- Perform health checks across GCP infrastructure, SaaS applications, and security tooling (alerts, compliance, CI/CD pipelines)
- Troubleshoot security or infrastructure issues, document fixes, and raise follow-up actions
- Collaborate with DevOps and InfraOps on platform-level and security-related issues
- Identify and propose security and platform improvements as you gain business context
- Implement automation, security tooling, and platform enhancements to strengthen cloud and SaaS environments
- Contribute to scripts, dashboards, and operational improvements with a focus on security and compliance
- Feed insights from day-to-day work into long-term IT security and operational strategy
- Occasionally assist with IT support tasks across systems, hardware, and software
- Prioritize tasks effectively and align timelines with stakeholders What will you bring?
- Practical experience in IT and security operations across cloud infrastructure (GCP) and SaaS environments
- Hands-on knowledge of Google SecOps/Chronicle for threat detection and incident response
- Strong understanding of identity and access management (Okta), including SSO/MFA, SCIM, and RBAC concepts
- Familiarity with automation platforms (Zapier, N8N) and scripting (Bash, PowerShell, Python) to streamline tasks and improve security operations
- Experience managing and integrating enterprise SaaS applications in a security-conscious environment
- Exposure to infrastructure-as-code tools like Terraform or similar, or willingness to learn
- Thoughtful, empathetic approach to end-user support across globally distributed teams
- Hands-on experience managing laptop fleets (macOS and ChromeOS) What will give you an edge?
- Exposure to SOC/SOC2 frameworks and compliance practices
- Experience spotting trends in incoming attacks and unusual system activity
- Ability to investigate logs and identify anomalies beyond standard monitoring What9s in it for you?
- Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
- WFH set-up allowance: We will help you get set up within your first 3 months at UpGuard
- USD 1,500 annual Learning & Development allowance: Team members can expense development opportunities against this allowance
- Annual leave: PTO plus two additional UpGuardian leave days
- 18 weeks paid Parental Leave: Irrespective of parenting role
- Personal Leave Allowance: Sick and carer’s leave
- Fully remote working environment: While we have offices in Sydney & Hobart, attendance is not mandated
- Top-spec hardware: All team members receive top-spec laptops
- Generative AI subsidy: Paid subscriptions for generative AI tools to support work
- Health Insurance: Health, dental, and vision coverage UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India. We are an Equal Employment Chance and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, we can currently hire in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work, you will need to undertake a national police history check and reference checks. We cannot support candidates requiring visa sponsorship or relocation at this time. We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rumys