Case Manager Level 1 (Hobart)

CASE MANAGER – PERSONAL INJURY – HOBART, TASMANIA We are looking for a Case Manager to join our team in Hobart, Tasmania. About the Role The purpose of this role is to manage a portfolio of claims from inception to finalisation within the framework of the legislation. You will be required to maintain a focus on strategic collaboration and deliver high quality claims management services to achieve return to work and recovery outcomes for our customers, while adhering to service standards and compliance requirements. Responsibilities
- Proactively manage claims within delegated authority level to achieve the most cost‑effective outcomes within the framework of the legislation, identifying and managing return to work barriers on individual claims.
- Ensure customer service standards are maintained and responsibility taken for prompt resolution of inquiries.
- Build effective working relationships with customers and a variety of key stakeholders including legal representatives, medical professionals, and rehabilitation providers, to drive successful outcomes.
- Maintain regular contact with customers and other stakeholders, ensuring they are consulted as part of the claims management process and informed of all key claim developments.
- Make key liability decisions, information gathering and investigations, assessing claims for reasonable and necessary treatment and rehabilitation requirements.
- Actively contribute to the achievement of business targets and participate in departmental projects as required.
- Maintain and improve technical knowledge across all facets of claims management.
- Keep up to date with legislative amendments and their practical application. About You
- Experience in a claims/customer service role, ideally within the insurance industry and/or with knowledge of allied health.
- Demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
- Demonstrate evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
- Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands.
- Ability to interpret legislation.
- Ability to recognise, avoid, manage, and elevate complaints to enable effective and timely resolution in accordance with organisational processes.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Perks and Perks
- Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work‑life balance: Enjoy our adaptable, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer! EEO Statement We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and Support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out for a confidential conversation. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvcbn