Customer Service representative for Strata management role …, Glenelg East

Customer Services Representative: Strata Management Are you an enthusiastic, caring, self-driven person who uses initiative? We want to bring you on board, get you trained in our documented processes & procedures; ready for our clients. We continue to grow and you could be the next long term member of the team. This role provides the right applicant with the opportunity to learn all the various responsibilities, systems, requirements to deliver for the Team and our Clients. In a smaller Company, you will find the chance to work closely with a skilled set of awarded professionals (State and National). Working independently and with a brilliant team of supporters who will train, mentor you and above all
- care about you and your development. Experience is not necessary though exposure to strata in some way or a background in roles such as Property Management, client liaison, PA or any industry with face-to-face communication and office follow through may assist. The successful applicant will grow to run and maintain a strata and community portfolio of clients as a Strata Manager. Requirements:
- Driver’s License & own vehicle
- Proven computer skills with-in the Office suite of products such as Outlook, Word and Excel. Favourable attributes you will bring:
- Friendly & professional (written & verbal) communication skills & an ability to liaise directly with clients
- Ability to work closely with-in a team & work independently with initiative
- Desire to learn & grow; to ask questions & show retention of learnt information
- Effective time management skills with strong organisational skills
- High attention to detail ensuring accuracy
- Maintain & build lasting relationships
- Strong work ethic & desire to learn with a focus on strata, property, building & office skills
- Ability to work to deadline & perform under pressure, including task prioritisation & ability to multitask
- Personal presentation suitable for an office environment
- Great Attitude, strong work ethic, honest, reliable & punctual, team first approach
- Good listening skills, ability to show genuine empathy with interpersonal skills What is the role youre training and working towards?
- Managing & maintaining a portfolio of strata clients
- Updating & following up outstanding tasks & the proper recording of same (including prioritisation & understanding changes in urgency)
- Issuing & co-ordinating maintenance repairs & quotes in accordance with existing systems
- Receiving & making phone calls
- Writing professional detailed correspondence
- Communicating efficiently &professionally; with Clients, Contractors & third parties
- Scheduling, preparation & convening face-to-face and Zoom meetings with multiple clients
- Creating Client budgets using strata software & presenting them
- Reading & interpreting financial reports (system generated) Salary package will be considered based on your life experiences suited to this role and will be reviewed annually. This role will allow a new entrant into the Strata space: the ability to grow a portfolio and learn the industry; OR also lends itself to an existing Manager: to become a well-rounded Body Corporate Strata Manager by taking on a small portfolio whilst growing at a steady pace each month, learning our philosophies and systems on the job. NOTE: Though the core hours are Monday to Friday 9am – 5pm, this position does entail regular evening meetings which start at 6pm with varying finishing times. Time in Lieu is provided for these occasions. Greater detail to be provided during the application process. Who is Stratarama? Stratarama is a rapidly growing Strata and Community Title management business in Glenelg, South Australia, and the only Strata Management Practice Standard Accredited Company in SA. Judged Strata Community Assoc. SA/NT Strata Mgmt Medium Business of the year 2025 & 2023, and small business 2022 & 2021, at the SCA-SA/NT Awards. We are part of the bricks and mortar real estate profession, but remain a niche service that is ALL about servicing and communicating with people. We deliver the personal service approach that strata management requires. Our team are supported, attend regular team events & receive training in-house, as well as industry development through SCA courses, seminars and events. What do you do next ?? Please forward your resume and a letter (including work references) outlining why you believe this role will fit your personality and individual qualities, based on your experiences and motivations. Your letter should include details of your current understanding of Strata in South Australia. Show us your knowledge (or your initiative). Send to Those that have read through to this section and can demonstrate in an interview and/ or in their covering letter that they have at least researched and have a basic understanding of what a Strata or community titled property is, will be instantly viewed ahead of those who cannot. Apply on Kit Job: kitjobau.com/job/3qfpgu