Customer Experience Specialist Hoppers Crossing
Customer Experience Specialist Hoppers Crossing
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Hoppers Crossing, Australia -
Posted: less than a week ago
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Description
Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.
Our NEW Hoppers Crossing Service Centre will be opening soon and we are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!
Monday
- Friday 8.00am
- 4.00pm
May be required to work some Saturdays
$31.50ph + Super
About the Role:
Face to Face customer service
Greeting customers and visitors at reception with a positive, helpful attitude.
Ensuring our customers have the best experience within the Branch
Provide support to the manager and the running of daily operations
Effectively keeping customers updated on delivery lead times
Undertake repair inspections on vehicles
Explore customer needs and educate on our full scope of services
Issue invoices and raise job authorities as required
Scheduling repair bookings
Source suitable resolutions to customer concerns and follow up customer queries
About You:
Skilled communication and presentation skills
Excellent and clear verbal and written communication skills
MUST have a current drivers licence!
Ability to resolve issues and create solutions for customers
Support the Branch manager with administrative tasks
Ability to work in rapid paced workplace
Excellent time management and prioritisation skills
Intermediate to Advanced Microsoft Office skills
Benefits:
Supportive and collaborative team workplace
Growth and development opportunities
Market-competitive salary
Reward and Recognition programs
As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.
O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive setting for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch. Apply on Kit Job: kitjobau.com/job/3qpkpa
Our NEW Hoppers Crossing Service Centre will be opening soon and we are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!
Monday
- Friday 8.00am
- 4.00pm
May be required to work some Saturdays
$31.50ph + Super
About the Role:
Face to Face customer service
Greeting customers and visitors at reception with a positive, helpful attitude.
Ensuring our customers have the best experience within the Branch
Provide support to the manager and the running of daily operations
Effectively keeping customers updated on delivery lead times
Undertake repair inspections on vehicles
Explore customer needs and educate on our full scope of services
Issue invoices and raise job authorities as required
Scheduling repair bookings
Source suitable resolutions to customer concerns and follow up customer queries
About You:
Skilled communication and presentation skills
Excellent and clear verbal and written communication skills
MUST have a current drivers licence!
Ability to resolve issues and create solutions for customers
Support the Branch manager with administrative tasks
Ability to work in rapid paced workplace
Excellent time management and prioritisation skills
Intermediate to Advanced Microsoft Office skills
Benefits:
Supportive and collaborative team workplace
Growth and development opportunities
Market-competitive salary
Reward and Recognition programs
As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.
O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive setting for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch. Apply on Kit Job: kitjobau.com/job/3qpkpa
Highlights
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Company nameO'Brien Glass Industries -
Job positionCustomer Experience Specialist Hoppers Crossing
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