Store Manager at Hornsby Camera House

We’re a small, family-run creative business operating across Camera House Hornsby, CameraClix and Kaieda, with a mission to help people cherish, create, and preserve memories. Whether it’s helping someone choose their first camera, printing a treasured family photo, or restoring moments from generations past, everything we do is centred around helping people protect and celebrate life’s most meaningful moments. As our business continues to grow, we are looking for someone who wants to grow with us
- not just fill a role. We want someone who can listen, absorb how we think as business owners, and then go and run the store in that same spirit
- without needing us in the room. You’ll be the person our team looks to every day. You’ll set the tone, hold people accountable, have the hard conversations when needed, and celebrate wins loudly when they happen. You’ll make decisions, delegate confidently, and know when to escalate. You’ll take full ownership of results
- good and bad
- and always be asking: what can we do better? We’re proud to be recognised for the work we do:
• 2026 Finalist
- Local Business Awards: Outstanding Specialised Retail Business
• 2026 Finalist
- Australian Small Business Champion Awards
• 2025 Winner
- Local Business Awards: Outstanding Specialised Retail Business If you want to be part of and lead a high performing team, we would love to hear from you. KEY RESPONSIBILITIES
• Owner-minded leadership
- make day-to-day decisions independently, in line with how the owners would think and act
• Team accountability
- run daily huddles, monthly 1:1s, and have real conversations that keep everyone on track
• Sales performance
- drive revenue targets through upselling, cross-selling, promotions and smart strategy
• Customer experience
- set and uphold the standard for service, resolving issues and building loyalty
• Store operations
- own stock, merchandising, equipment, OHS compliance and daily procedures end-to-end
• Continuous improvement
- spot gaps, refine processes, and never settle for positive enough DAY-TO-DAY YOU’LL BE
• Leading daily team huddles
- setting the objective, debriefing the result, driving the response
• Delegating tasks clearly and following up to ensure they’re completed to the right standard
• Having direct, constructive conversations when team members aren’t meeting expectations
• Monitoring the store dashboard and keeping a close eye on revenue, margins and key metrics
• Managing the roster, covering gaps proactively, and planning for busy periods ahead of time
• Overseeing stock ordering, invoice processing, and running routine stocktakes
• Keeping the store immaculate and displays fresh
- refreshed at minimum every three months
• Coordinating monthly supplier training sessions to keep the team sharp and product-savvy
• Handling customer complaints at first contact, aiming for a genuine win-win outcome YOU’LL THRIVE HERE IF YOU
• Can run a store independently and make sound decisions without being micromanaged
• Know how to absorb a business owner’s way of thinking and apply it confidently day to day
• Are a natural delegator
- you give clear direction, trust your team, and hold them to it
• Have genuine conversations with your team: real feedback, real recognition, real accountability
• Are commercially sharp
- you understand what drives profit in a small retail business
• Lead with consistency: same standards, same values, every shift, every person
• Are self-organised, calm under pressure, and always a step ahead operationally
• Love developing people and take genuine pride in watching your team grow
• Have experience in retail or service leadership (photography or print background is a bonus) REMUNERATION A competitive salary package will be offered to the right candidate and is negotiable based on experience. Details will be discussed during the interview process. HOW TO APPLY Apply directly through Seek and include a cover letter telling us why you’re the right fit for this role and how your experience sets you up to lead a small business team with confidence. Applications will be reviewed as they come in
- don’t wait. Apply on Kit Job: kitjobau.com/job/3psbzx