Customer Advisor Leave & Relief Nhill, Vic

Part‑time Branch Support

Position based in our Nhill Branch . Supports Nhill, Warracknabeal, Rainbow & Edenhope Branches, requiring travel between locations to cover planned and unplanned leave. 5 days per week, Monday‑Friday, 9:00 am – 2:00 pm .

Our people are customer obsessed, and we put customers at the centre of everything we do to understand their evolving needs and challenges.

Responsibilities

Support our North West Branches by being the first point of contact for customers and putting them at the centre of everything you do.

Assist customers to identify the most suitable products and services including account opening, unsecured lending and banking transactions.

Ensure customers receive a seamless, consistent, and tailored experience every step of the way, and that all details are accurate and up to date.

Demonstrate our Smarter Banking options (self‑service and digital) to customers to make their banking simple, easy and secure.

Undertake ongoing training and development to enhance your career.

What you’ll bring

A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.

An ability to work collaboratively as a team, self‑motivation and energy to create our signature customer experience.

A keen eye for detail that ensures transactions are completed efficiently and accurately.

An appreciation for inclusion and the diversity of our customers.

An interest in upskilling and career development opportunities with NAB.

Benefits

Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances.

Extensive range of perks and discounted offers on travel, fitness, events and technology.

Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.

Health and wellbeing perks including discounts on a wide selection of products to suit your personal circumstances and life stage.

Diversity and Inclusion

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive setting, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

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