Rental Operations Agent / Customer Service Representative …, City of Hume

Working for our Apex Car Rentals brand based at Melbourne Westmeadows in a role that has the best of both worlds: face‑to‑face customer service interaction and back‑of‑house responsibilities.
- Casual ongoing role – Melbourne Westmeadows based
- Full training provided to help you achieve your goals & reach your potential
- Supportive, friendly, and caring culture
- Large, stable global organisation
- Opportunity to grow and move internally within our business About The Role As a Rental Operations Agent you will be involved in all aspects of our business. In this position you will be interacting with our customers at the counter, marketing products and services, completing rental bookings, inspecting vehicles for damages, and assisting with cleaning vehicles in the wash bay. What You'll Do
- Interact with our customers face to face, promoting the Avis Budget Group brand.
- Complete rental transactions, contracts and bookings.
- Clean the interior and exterior of our vehicles according to company standards.
- Inspect vehicles for any damages that occurred during previous rentals.
- Perform minibus driving duties. What We’re Looking For
- Applicants must have a full and valid driver’s licence.
- This casual position requires a minimum availability of four days per week (currently not considering Working Holiday visa holders).
- Previous experience within retail, hospitality, customer service, sales or similar roles.
- Ability to work in a fast paced setting while delivering exceptional customer service.
- Ability to follow procedures and adhere to company guidelines and standards.
- Comfortable learning and using various computer systems to accurately input rental information. Benefits And Perks
- Competitive rate + loadings + performance bonuses.
- Employee discounts on car rental across Avis Budget Group.
- Full training provided to help you achieve your goals & reach your potential.
- Wellbeing programme including discounted life insurance options; discounted health cover; superannuation options.
- Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including cinema tickets, fitness classes, shopping discounts and more.
- Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing. About Avis Budget Group We don't just rent cars. We're changing the way people move. Across our world‑famous brands – Avis, Budget, Zipcar, and Apex – we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Westmeadows, Victoria, Australia. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q1dqz