Service Advisor (City of Hume)

Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better. Join our Campbellfield team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We’re ideally seeking someone with a mechanical background and heavy vehicle knowledge, great for a skilled professional looking to step off the tools while staying in the industry. Responsibilities
- Be the first contact for customers, ensuring quality service and business growth within the Campbellfield Branch
- Deal with technical queries from customers and develop positive relationships
- Schedule jobs, book vehicles for services and check parts, manage invoices and accounts
- Consistently liaise with the customer to keep them updated with progress
- Coordinate with stakeholders, technicians, and parts teams for a seamless service process
- Follow procedures and document work accurately in the service management system Qualifications
- Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant) is highly regarded, but proven experience will also be considered
- Demonstrated mechanical technical experience in a similar industry or OEM is preferred
- Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced workplace. Proficient in IT systems, ensuring effective multitasking and efficiency
- Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable Experience Requires previous relevant work experience; prior technical experience and/or customer service experience is preferred. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ri50g