Technology Support Officer (Ipswich)

**Provide operational support (in office and remote) to QCS users and prisoners as required in a primarily Microsoft environment. Configure/install/monitor/support/manage the ICT environments by high level technical expertise. Develop and maintain QCS ICT documentation including knowledgebase articles and work instructions. Provide Tier 1/2 technical support and participate on the contact centre as a primary method of incident resolution. Accurately triage and escalate incidents where required according to policies and procedures. Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels. Provide timely support to users and prisoners by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained. Update, maintain and work within procedures for the maintenance of one or more technical domains.

Applications to remain current for 12 months.

Job Ad Reference: QLD/633727/25

Closing Date: Tuesday, 13th May 2025 This work is licensed under a Creative Commons Attribution 3.0 Australia License. Apply on Kit Job: kitjobau.com/job/3qhd1o