Senior Medical Secretary/Practice Manager (Ipswich)

Litton Andrews – providing a Total Medical/Healthcare Recruitment and Consultancy Service with the best staffing, practice and business solutions. An exciting chance has become available for an experienced Senior Medical Secretary/Practice Manager to join a modern and growing specialist surgical practice based in Ipswich. This permanent full-time position offers a stable Monday to Friday schedule, working 38 hours per week with no overtime or weekend requirements, providing an excellent work-life balance. Working closely with a highly respected specialist surgeon, a part-time Medical Receptionist and an experienced Business Manager, the successful candidate will become an integral member of a collaborative and supportive team. The practice has established systems, procedures, and workflows in place, ensuring a smooth transition and setting the foundation for long-term success. Committed to delivering exceptional patient care, the practice is built on the principles of clinical excellence, compassionate communication and meticulous attention to detail. This is a unique opportunity for a dedicated medical administration professional to take ownership of a pivotal role within a patient-focused and progressive healthcare environment. Key Duties and Responsibilities will include (but are not limited to):
- Oversee the day-to-day operations of the practice, ensuring the smooth and efficient running of all administrative and clinical support functions.
- Coordinate and manage patient clinics, ensuring appointment schedules are optimised and clinics are maintained at capacity where possible.
- Manage patient billing, receipting including Medicare, DVA, WorkCover and Private Health Fund processing and account reconciliation with a high degree of accuracy and attention to detail.
- Prepare and manage surgical quotations, including providing patients with detailed information regarding fees, hospital costs and payment processes.
- Coordinate theatre bookings, liaising with hospitals, anaesthetists and other healthcare providers to ensure seamless scheduling of surgical procedures.
- Provide patient education and support throughout the surgical journey, ensuring patients are well-informed and prepared for upcoming procedures.
- Manage all surgical billing and receipting, including monitoring outstanding accounts and facilitating timely payment collection.
- Coordinate post-operative appointments and ongoing patient follow-up to support positive patient outcomes and continuity of care.
- Work closely with the Practice's Bookkeeper and Accountant to assist with financial administration, reporting requirements and practice performance monitoring.
- Prepare and contribute to weekly, monthly and end-of-financial-year reporting activities.
- Develop and maintain strong professional relationships with hospitals, general practitioners, specialists, allied health providers and other key stakeholders.
- Provide day-to-day leadership, guidance and administrative support to the Medical Receptionist, fostering a positive and collaborative team environment.
- Maintain accurate patient records and ensure compliance with privacy legislation, accreditation standards and practice policies.
- Identify opportunities for process improvement and implement initiatives that enhance operational efficiency and patient experience.
- Assist the Neurosurgeon and Business Manager with practice administration, special projects and operational requirements as needed. To ensure your success in this position, you will require:
- Previous experience as a Senior Medical Secretary or Practice Manager in a similar leadership role within a surgical specialist private practice.
- Strong knowledge of medical administration, patient scheduling, billing, receipting, Medicare, DVA, WorkCover and private health fund processes.
- Demonstrated experience coordinating surgical procedures, theatre bookings, and patient care pathways.
- Exceptional organisational and time management skills, with the ability to effectively manage competing priorities in a busy specialist environment.
- Outstanding interpersonal and communication skills, with the ability to build rapport and maintain professional relationships with patients, medical professionals, hospitals and key stakeholders.
- A compassionate and patient-focused approach, particularly when supporting patients through complex medical and surgical journeys.
- High attention to detail and accuracy when managing patient records, billing, financial administration and reporting requirements.
- Proven ability to lead, mentor, and support administrative team members while fostering a positive and collaborative workplace culture.
- Strong problem-solving skills and the ability to work autonomously while maintaining a proactive and solutions-focused mindset.
- Advanced computer skills and confidence using medical practice management software (Gentu or Genie), Microsoft Office applications and electronic medical record systems.
- A commitment to professionalism, confidentiality, and delivering exceptional patient care and service standards. Remuneration: An attractive hourly rate of $40 to $47 per hour plus superannuation will be offered to a suitably experienced candidate, reflective of their skills and experience. This permanent full-time opportunity provides the stability of Monday to Friday employment with no weekend work or overtime requirements, along with the convenience of easily accessible parking. For further information please contact Cathy Litton or Kimberley Reynolds directly on (07) •••• •648 or 04•• ••• 040 a/hours. All applications can be emailed directly to adm••@littonassociates.com To view a full listing of our temporary and permanent vacancies, visit us at Apply on Kit Job: kitjobau.com/job/3s52w8