Customer Service Representative (Ipswich)

About the Role Join the team at Probe CX as a Customer Solutions Specialist supporting a major Federal Government entity. Based in our bustling Springfield call centre, you’ll be the first point of contact for the public, delivering essential service on behalf of a key national agency. What you’ll be doing
- Master Professional Communication: You’ll learn how to break down complex government information into clear, easy‑to‑understand advice for the public.
- Build Emotional Intelligence: Use empathy and active listening to support customers through their enquiries.
- Become a Tech Pro: Get hands‑on with advanced software and multi‑screen environments, boosting your digital literacy and efficiency.
- Solve Real‑World Problems: Investigate issues and provide accurate solutions while meeting targets in a dynamic, high‑volume setting.
- Refine Your Organisation: Balance quality service with efficient schedule adherence, proving you can excel in a high‑speed corporate world. What we’re looking for
- Experience: Transferable skills in customer service, retail or hospitality.
- Tech Savvy: Intermediate to advanced computer skills.
- Mindset: A problem‑solver who shows genuine empathy and loves an engaging, fast‑moving work culture.
- Availability: Flexible across our rostered hours (7:00am – 8:00pm).
- Eligibility: Australian Citizen, over 18 years old and willing to undertake a national background check. Benefits and Perks
- Competitive Pay: Base + super + incentives + penalties + employee advantages.
- Full Training Provided: 10 days of paid comprehensive training.
- Flexibility: Full‑time or part‑time (20‑36hrs) with Monday‑Friday rosters.
- Growth opportunities: Internal pathways within a global footprint.
- Rewards & Incentives: Financial and non‑financial rewards for high performance.
- Health & Well‑being: Robust wellness program and 24/7 personal safety and support services.
- Everyday Savings: Discounts on fuel, groceries, tech, fashion through Flare.
- Referral Bonus: Rewarded for helping to find top talent. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rto8p