Repairs & Customer Service Manager — Flexible & Growth …, Ipswich

Apply now Job no: 574971 Work type: Full Time Location: Booval Categories: Sales Discover a great place to work at Harvey Norman
- an Australian Retail icon in the home and lifestyle space. The Harvey Norman Booval Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers. In this role you will
- Actively manage Harvey Norman customer repairs & servicing
- Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
- Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
- Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
- Run weekly reports for repairs/service jobs as required by the Proprietor
- Advise customers of arrival of stock and organise delivery as requested by the Proprietor
- Be Health and Safety conscious What we require
- Experience in (or ability to work in) a customer focused, successful retail business
- Experience working in a high volume administration role
- Capacity to juggle multiple tasks with a versatile, 'can-do' attitude
- Customer service champion with very strong communication and interpersonal skills
- Familiarity with Australian Consumer Law (desirable)
- Friendly, outgoing, approachable and work well as a team member
- Ability to service customers while managing work tasks around their needs
- Going above and beyond to provide exceptional customer focused problem solving
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer
- Generous staff discounts
- Harvey Norman is a robust advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rv8po