Service Support Officer (Karratha)

Job Overview Use your customer service and administration skills while being the first point of contact for clients engaging with our Karratha services. You will provide a welcoming environment to ensure clients can access our services in ways that are person‑centred, safe, responsive and convenient. You will also provide administrative support, accurately enter data, and maintain electronic client files. Days and hours of work are Monday to Friday 8:00am – 4:00pm. Key Details
- Full time (37.5 hrs per week), permanent opportunity
- Join a values‑driven team making a real impact in the Pilbara
- Additional leave and location allowances About You
- Demonstrated customer service and administration skills
- Exceptional communication skills to relate to a wide range of clients in need of assistance
- Ability to respond to clients in distress and de‑escalate upset individuals
- Ability to identify client needs, assess risk and prioritise accordingly
- Well‑developed digital/computer literacy skills, including financial management such as issuing invoices and receiving payment
- Current National Police Clearance valid within one year and WA Working With Children Check
- Open to reviewing police disclosures on a case‑by‑case basis, with focus on relevance to the role Impact and Perks
- Salary starting from $82k (inclusive of 10% remote/localities allowance) + 12% superannuation
- Access to a generous housing subsidy of up to $250 per week (eligibility criteria apply)
- Electricity and airfare allowance
- Salary packaging of up to $15,900 plus up to $2,650 for meal and entertainment expenses
- Additional 3 days leave per year over the festive period Commitment to Inclusion We actively promote a working environment that values diversity and inclusion. Applications from Aboriginal and Torres Strait Islander people, culturally diverse backgrounds, LGBTQIA+ individuals, and people with disabilities are encouraged. If you have any support or access requirements, let us know during application. Contact For further information please contact Morgan Mair, Senior Service Support Officer. Apply Please attach a current detailed resume and covering letter. Shortlisting will commence immediately. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rrapc