Customer Service Officer (Kempsey Shire Council)

Community Housing Limited (CHL) is seeking a proactive and customer-focused Customer Service Officer to provide reception and administrative support across our office operations. This key frontline role is well suited to someone who enjoys helping people, maintaining accurate information, and supporting teams to deliver high-quality services that contribute to CHL’s vision of a world without housing poverty. The Role The Customer Service Officer provides a welcoming front desk presence and effective administrative support to all CHL operations based in the office. This role supports a positive, respectful, and balanced work environment while assisting customers, staff, and partner agencies with timely information, accurate data entry, and practical day-to-day assistance. Your Responsibilities
- Undertake general office and reception duties, including providing a welcoming and professional front desk service
- Maintain a working knowledge of relevant CHL services and partner agencies to support effective customer enquiries
- Provide accurate and relevant information to customers in a timely and respectful manner
- Ensure data entry and administrative records are accurate and up to date
- Contribute to projects and broader office initiatives as required
- Provide additional administrative and operational support to the wider team and organisation About You You are an organized and approachable customer service professional with strong administration skills and a genuine commitment to supporting people from diverse backgrounds. You will bring the following:
- Minimum 2 years’ experience in a similar reception, customer service or administration role
- Strong skills in Microsoft Office and confidence using a range of IT systems and platforms
- Well-developed communication skills and a strong client focus, with the ability to provide helpful and respectful service
- High attention to detail and the ability to maintain accurate records and data entry
- Ability to work collaboratively, contribute to projects and support a positive team environment
- Commitment to the right of every person to good quality housing and a sense of belonging
- Current Driver’s Licence preferred but not essential
- Ability to meet pre-employment checks, including Police and Working With Children Checks, which will be arranged during onboarding What We Offer Be part of a purpose-driven organisation making a real difference. We offer:
- Work in a collaborative, supportive team environment
- Opportunities for professional development
- An additional day off a year as ‘You Day’ to celebrate you
- Great salary plus superannuation plus salary packaging Equal Chance Statement As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and pays our respects to them, their culture and their Elders past and present. About CHL Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r35vm