Customer Experience Expert (Keysborough)

Ideal: receptionists, customer relations specialists, preferably dealership exp
- Career development, onsite parking, working with a supportive team
- Dealer Excellence for 2023 & named VACC Employer of the Year for 2023/2024/2025

Patterson Cheney Toyota is not just a dealership; we are a success story that embodies industry best practices and accolades, including the VACC Automotive Employer of the Year 2023, 2024 & 2025 and Toyota Australia Dealer of Excellence 2023.

To continue our success, we seek a motivated Customer Experience Expert to join our team in this pivotal role, supporting sales, service, and parts departments.

This is an opportunity for a customer experience specialist who understands customer greeting/service. You will work with a like-minded team in a brand that speaks for itself.

**About the role**:

- Being the first point of contact for all clients who visit the Dealership
- Delivering 5-Star customer service to all visitors to the Dealership
- Help fulfil customer requests, clarify desired information, direct to the appropriate department/staff member and forward requests.
- Liaise with the dealership departments to determine who is available to understand if there are any scheduled appointments.
- Update relevant data and bookings accurately and immediately using multiple computer software systems.
- Assist in driving an effective performance culture through set KPIs

**About you**:

- Exceptional customer service skills
- Ideally, have experience working in a face-to-face role with customers, working through any concerns, making sure they have a positive experience.
- Have an outgoing, warm and bubbly personality
- Excellent verbal and clear communication skills
- Intermediate computer skills
- Project a professional image at all times through personal appearance/interpersonal skills
- Must be a motivated self-starter
- Applicants must hold a valid Victorian driver's Licence

**On offer**:

- This front-line, entry-level position offers a pathway to building a career with a professional dealership group.
- Continuous training and development opportunities
- Access to Patterson Cheney group discounts
- Job security with a robust, growing family-owned business
- Employee Assistance Program
- Most importantly, you'll receive plenty of support, opportunities, and a fun work environment.

**How to Apply**: The successful applicant will be required to undergo a National Police Check.

**Why Join Patterson Cheney Cars and Trucks?** With over 850 employees, Patterson Cheney is one of Australia's largest automotive businesses. It encompasses multiple brands, including Toyota, Mercedes-Benz, Isuzu UTE, Mahindra, JAC Motors, and several reputable truck brands. Since 1915, our success has been built on exceptional customer service and a strong foundation of family business values. Apply on Kit Job: kitjobau.com/job/3pu569