Retention & Onboarding Consultant Keysborough

We're looking for a passionate customer service guru to provide a 1-call resolution experience in the waste collection business. You will create excellent customer experiences responding to inbound calls from potential and current customers, assist with a variety of activities including customer service, onboarding and customer retention.

If you have inbound phone based retention and onboarding experience AND/OR have knowledge of working in waste services this is the role for you!

What you’ll do

Build rapport with customers and provide an exceptional Customer Experience.

Respond and manage service cancellation requests through understanding and proactively providing solutions to retain customers.

Identify and propose tailored customer solutions.

Identify opportunities to renew, upsell and maximise organic growth revenue from existing customer base.

Undertake other duties in accordance with your position as requested.

*What you’ll need to be successful

Experience in a phone based role.

Experience in client retention and onboarding.

Managing customer relationships.

Communicating and negotiating outcomes or solutions to customers.

Outgoing, confident, organised, reliable and well presented.

Proven experience and ability to work within KPIs and targets OR experience within the waste industry.

Experience using SAP and/or Salesforce is desirable.

What's on offer

$51 per hour
- six month contract likely to extend/go permanent.

A close knit team setting that prioritises inclusion and collaboration.

Prospect to work with and learn from a variety of departments across the business.

This is an awesome role for someone with a passion for delivering an exceptional customer experience, who enjoys working independently, in a team setting.

APPLY NOW!

Frankie Apply on Kit Job: kitjobau.com/job/3q4dct