Customer Service Officer City Of Greater Dandenong, City of Greater Dandenong

About The Role

We are seeking an enthusiastic, confident, and dynamic Customer Service Officer to join our Dandenong Branch.

Duties & Responsibilities

Handle a high volume of incoming calls, process orders, and address customer inquiries.

Assist in converting incoming phone and email inquiries into Branch Sales.

Exceed customer service expectations by providing exceptional support to operations.

Address customer queries and manage accounts promptly and professionally.

Offer customers accurate product, service, and procedural information.

Ensure accurate setup of new customer accounts.

Process credit card payments as needed.

Provide support to Operations and Sales teams.

Engage in web chat support.

Benefits

Market-competitive salary Package.

Monday to Friday – Day hours, immediate start.

Excellent Employee Reward Program.

Casual and Full‑time positions available.

Skills & Experiences

Proven experience in an inbound call centre workplace, managing high call volumes.

Familiarity with Pronto software is highly advantageous.

Possess a professional and friendly telephone manner, as the role primarily involves telephone‑based communication.

Strong attention to detail.

The successful candidate will undergo a pre‑employment medical assessment.

J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qwb9f