Logistics & Warehouse Lead (Keysborough)

**Changing Lives, Transforming Careers**

At Amplifon, **we're more than a company.** As the Global Leader in hearing care, we combine c**utting-edge solutions** with a** personal touch** to create unforgettable experiences for our customers.

With a shared vision to **empower people** and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels **innovation**, **growth**, and a **purpose** that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

**Life at Amplifon**: Working at Amplifon gives you the chance to make **your voice heard, build strong working relationships**, and create your own **tailor-made career.**

Here, you'll find all the **support**, **tools**, and **opportunities** you need to **grow**, whether it's through our top-class **development programs** or by taking on projects in other parts of the world. And your colleagues will be there to **motivate** and **inspire** you every step of the way.

**Position Purpose**

The role of the Warehouse Lead is to take responsibility for the smooth running of Amplifon Australia warehousing function, actively overseeing and monitoring the receipt, orders, returns, assembly, and dispatch of goods. This includes the management of all clinic orders and leading the team to ensure accurate and timely and dispatch of hearing aids, accessories, batteries, audiology equipment, brochures and other items and other associated processes. This role is pivotal in leading the strategic expansion of the warehouse capabilities & supporting overall supply chain strategic initiatives.

**KEY RESPONSIBILITIES**

**Day to Day**
- Accountability for all BAU warehouse operations and the warehousing team, including responsibilty for the end to end order fulfilment
- inbound/outbound/returns/inventory
- Actively monitor of all clinic orders and outbound status
- monitor KPI's
- Continuous improvements/process improvements to embed a robust platform for further expansion
- Ensure QC for outbound orders
- Maintain updated S&OP; documentations for key process flows
- Provide insights monthly to global Supply Chain
- Oversee warehouse inventory management and work closely with Planning & Inventory Specialist
- Key contact for courier partners & freight forwarder
- monitor volume, trends, and cost
- Overseeing cycle count & full stocktake in the warehouse adhering to financial audit requirement
- Overseeing accurate and timely receipting of inwards goods into central warehouse (count and put away) hearing aids, accessories, stationery, batteries, audiology equipment and other items (hereafter referred to as Stock)
- Daily/weekly order monitoring of the fulfillment of stock orders from central warehouse
- Future Daily order fulfillment of HA orders from central warehouse to clinics
- Accurate and timely picking, packing and distribution of Fox Web to customers
- Accurate recording stock adjustments into Amplifon database (Oracle) to maintain robust inventory
- Overseeing the physical return flow, support Returns Specialist and end to end credit note recovery process
- monthly montioring KPI's
- Implement exception reports inc. Out of Stock, order fulfillment tracking.

**Project Opera**
- Own the strategic planning of further expansion of the central warehouse for 1AUS (Amplifon, Bay and Attune)
- Assess, design and delivery a phase 1 centralised return flow in 2025
- Assess, develop and delivery a business case for a 1 AUS centralised model

**Team management**
- Directly responsible for the management, engagement, and development of logistics team
- Support the recruitment, training, and induction of current staff in the team
- Track and address daily operational issues including people management and team's workload and activity
- Monitor and address technical issues to relevant stakeholders in a timely manner
- Monitor team's activities to ensure best performance of list and variety of tasks for team.
- Support Head of Supply Chain and/or Supply Chain Manager as and when required, including gathering information and resolve issues
- Manage the required resources for causals and/or sick/annual leave.

As required
- Distribution of marketing material and other mail outs to clinic
- Provision of required information and documents for internal and external stakeholders
- Identify and implement process improvement and internal controls
- Project support/involvement
- WMS/1PC

**Skills and Experiences**
- Bachelor's degree in Logistics, Supply Chain Management or related field.
- Proven Experience in Warehouse management, Logistics or Warehouse Operations (5+ year).
- Knowledge in Warehouse Management System (WMS) & Enterprise Resource Management (ERP)
- Experience in implementing process improvements & logistics solution
- Leadership with experience in building team and cross functional collaboration
- Excellent stakeholder management skills, with the ability to influence and Apply on Kit Job: kitjobau.com/job/3rhryr