Intake Team Leader (Broadview)

SACARE is a leading provider of person-centred disability and community services, committed to supporting people to live independently and with dignity. As we continue to grow, we are seeking an experienced and values-driven **Intake Team Leader** to lead and strengthen our intake and onboarding processes across the organisation.

**About the Role** The Intake Team Leader is responsible for overseeing and coordinating the client intake and referral process and acts as a key first point of contact for new enquiries. This role plays a critical part in ensuring a consistent, responsive and high-quality onboarding experience for clients.

You will lead, mentor and support intake teams, work closely with operational and corporate stakeholders, and help build a strong intake community of practice focused on service excellence.

**Key Responsibilities** **Intake & Onboarding**
- Monitor and respond to all new client enquiries within a 24-hour business timeframe
- Review referrals to ensure alignment with SACARE onboarding criteria
- Allocate enquiries to appropriate clinicians to assess care needs
- Conduct intake home or site visits where required
- Maintain accurate and up-to-date client enquiry registers
- Ensure all onboarding documentation and financial criteria are completed prior to transition
- Implement and follow agreed onboarding policies and processes
- Coordinate 4, 8 and 12week client satisfaction reviews to ensure expectations are being met

**Leadership & Collaboration**
- Lead, mentor and support intake team members across the organisation
- Facilitate Intake Community of Practice sessions to promote best practice and consistency
- Provide guidance and feedback on complex or escalated referrals
- Work collaboratively with Managers, Scheduling and Community teams to support timely service commencement

**Quality, Systems & Reporting**
- Support consistent and effective use of HubSpot to meet KPIs
- Oversee fortnightly, monthly and ad-hoc reporting, ensuring accuracy and timeliness
- Contribute to the development of standardised intake and onboarding processes

Please note: This role does not have direct line management responsibility for interstate intake teams, who remain accountable to their State Managers.

**What We’re Looking For**
- Demonstrated experience in the disability sector
- Solid leadership, coaching and stakeholder engagement skills
- Highly organised with strong attention to detail
- Confident communicator with a client-focused mindset
- Able to work collaboratively across multidisciplinary teams
- Comfortable balancing operational delivery with continuous improvement

**Mandatory Requirements**
- Current Driver’s Licence
- NDIS Workers Check
- Working With Children Check
- Ability to undertake some intra/interstate travel
- Flexibility to work occasional out-of-hours as required

**Why Join SACARE?**
- Play a key role in shaping client experience across the organisation
- Supportive, values-driven workplace culture
- Birthday Leave!
- Dog Friendly Office
- Onsite gym

**Ready to take the lead in delivering exceptional client onboarding? Apply on Kit Job: kitjobau.com/job/3qm71u