Receptionist Hepburn Daylesford

VIC, Hepburn Bathhouse & Spa
- Daylesford 3460

Full-time positions available:

Be our first point of contact

Work for an award winning spa retreat

The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.

The Role

Our Receptionists are the heart of our business providing important services such as greeting our regular users and potential recent members in accordance with our established operational routines and procedures. The primary responsibility of our Receptionist is to deliver first class service to our members ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

Provide excellent customer service to all customers, both in person and over the telephone

Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews

Promote the centres services and programs to customers and accept customer bookings and activity bookings

Develop and maintain good working relations with customers

Participate in in-house training

Maintain currency of qualifications

Comply to all OH&S; standards

Opening/closing of the centre in accordance with security and safety procedures

Availability to work weekends and evening are essential

Skills & Attributes:

NETBookings software experience an advantage:

Positive, friendly, helpful and energetic work style

Computer literacy, familiarity with software packages and point of sale systems

Experience in telephone techniques and etiquette

Essential:

Current First Aid Certificate (Workplace Level 2)

Current CPR Certificate

Police Check

Working with Children Check

Lifeguard certificate
- We are willing to cover the costs!

Desirable:

Previous experience in retail and customer service

Previous experience and knowledge of spa resorts

If you are a passionate person who realises the tremendous chance that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!

We are committed to providing a child safe workplace. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. Apply on Kit Job: kitjobau.com/job/3r4bf9