Customer Service Officer (Lakes Entrance)

- $32.21 per hour, plus superannuation
- $15,900 in Salary Packaging available
- Bairnsdale and Lakes Entrance locations
- Full time position with monthly accrued day off About Us Gippsland Lakes Complete Health (GLCH) is a not-for-profit community health provider that has been helping East Gippsland residents live well for more than 50 years. We’re one of the region’s most high-profile health and support service providers with more than 500 staff, 300 volunteers, and an annual budget of more than $40 million. Our mission is to develop and deliver quality health and wellbeing services to the people of East Gippsland. About The Role The Customer Service team provides a range of administrative and customer service support across a number of GLCHs reception points and key areas (excluding the General Practice/ Medical Clinic). This includes:
- Bairnsdale site
- Lakes Entrance site including: Allied Health & Movement Therapies and Centrelink sub-agency
- Nowa Nowa site
- Bruthen site
- Metung site
- Client Record Management (electronic and paper based)
- Organisation-wide telephony We seek CSOs that are professional, friendly, efficient, compassionate and helpful. Comprehensive training and support will be provided with the gradual introduction to each of these areas. Duties
- Provide prompt and courteous customer service to GLCH clients, community members, service providers and staff.
- Provide a first-class telephonist service.
- Ensure that GLCH services are accessed through appropriate and timely referral procedures.
- Make appointments and manage waiting lists / appointment schedules in a responsive and timely manner, in accordance with procedures.
- Maintain electronic and other client information systems per the policies and procedures of GLCH.
- Retrieve and/or archive client records per GLCH process.
- Complete tasks assigned by the Manager that assist other areas of the business eg data management, typing, formatting, photocopying etc. Skills & Experience For this role, the successful candidate may have a qualification in Business such as Certificate III or IV which would be well regarded, but not mandatory. Team Culture At GLCH, we believe our people are our biggest asset and we pride ourselves on a positive culture that encourages open communication and emphasises recognition and career advancement. People enjoy working at GLCH because we’re professional, supportive, inclusive and collaborative in our approach. We welcome staff and clients irrespective of ethnicity, faith, sexual orientation and gender identity. We also support inclusion and diversity. Benefits
- Annual pay increases
- Salary packaging is available
- Opportunity for ongoing training and scholarships
- Option to purchase additional annual leave. Enquiries Julie Smith – Customer Service Manager Ph: 5155 8300 Email: To Apply Upload your resume and a cover letter that addresses your suitability for the role. A separate document addressing the Position Requirements is not required. Applications close: Friday 5 June 2026 #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rw1cd